AMAZON RESPECTS YOUR PRIVACY
Thank you for visiting the amazon.com website. Amazon.com is a leading global online marketplace and retail store for consumer goods, electronics, and everyday essentials, owned and operated by Amazon.com, Inc. and its global affiliates.
The owners of amazon.com, its subsidiaries, related entities and affiliates (“Amazon”, “we”, “us”, “our”) respect your privacy and we are committed to comply with the Privacy Act 1988 (Cth) (“Act”) and the Act’s Australian Privacy Principles (“APP”) for users in Australia, alongside our global privacy standards and applicable regional data protection laws (such as GDPR, CCPA, and other relevant frameworks). In addition, we are bound by and committed to protecting the privacy of personal and sensitive information as required by legislation in every country where we operate.
We respect your right to privacy and are committed to providing clear information to explain how we use the information you give us. We are committed to protecting and respecting your privacy.
WHAT IS OUR PRIVACY POLICY?
Our Privacy Policy explains the types of information we collect, how we use that information, to whom the information may be disclosed, and how we protect that information.
Please take a moment to carefully read this policy. By continuing to use this website and services you are confirming that you agree to the terms of this privacy policy. If you do not agree to this privacy policy, do not use our website or services.
We may from time to time make changes to this privacy policy. We will set out any important changes at the end of the latest version of the privacy policy. If there are substantial changes, we will also explain the changes in the summary at the start of this policy. You should check this privacy policy regularly to see if there have been any changes.
WHAT TYPE OF INFORMATION IS COLLECTED?
Personal Information
In this Privacy Policy, ‘personal information’ has the meaning set out in the Privacy Act (for Australian users) and applicable regional data protection laws. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.
The kinds of personal information we collect and hold will depend upon the reasons for, or circumstance of, its collection. It may include, amongst other things:
- your name and contact details (email, phone number, shipping/billing address);
- other personal information you give us when you request a good or service from us. This information may include: your product preferences, delivery requirements, payment details, or your preferred payment method;
- information contained in any communications between you and us (e.g., customer support messages, reviews, feedback);
- information contained in an account registration form, order form, or other document given to us;
- payment and transactional information about your acquisition and use of our goods and services;
- activity with our digital or online services (e.g., browsing history, search queries, app usage); and
- any information we are required to collect by law (e.g., age verification, tax identification details).
We will not collect or monitor any personal information about you without your consent unless we believe it is necessary for the products and services you require or to best service your needs.
If the Personal Information we request from you is not provided, it may affect our ability to provide the products and services to you (e.g., completing an order, delivering goods).
Additional Privacy Information Regarding Online Orders
This website is operated by Amazon.com, Inc. In order to process your order for products from Amazon’s fulfillment centers or third-party sellers, we are required to collect and process certain personal information. Such information includes, but is not limited to, your name, email address, home address, phone number, date of birth, as well as details concerning your payment methods and order preferences.
The collection of this information is necessary for the fulfilment of your order and will be handled in accordance with the provisions outlined in our Privacy Policy.
You acknowledge that failure to provide the required personal information may result in your inability to complete an online order.
By providing your consent, you authorise Amazon to disclose your personal information to its authorised representatives and third parties (e.g., delivery partners, payment processors) as necessary for the purposes of fulfilling your order, or as otherwise required or permitted by law.
If you wish to request access to, or correction of, your personal information, or if you have any concerns or complaints in relation to privacy matters, please follow the procedures outlined in this Privacy Policy.
Website visit information
We or our agents or service providers make a record of your visit and log information such as your server address, your top level domain name (e.g.: .com, .gov, .au, .uk etc.), the date and time of your visit to this website, the pages you access and documents you download, the referring site and the type of browser used. This information is anonymous and is only used for statistical and website development purposes. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server’s logs.
Amazon requires email addresses for correspondence regarding orders placed and registration of users. We do not use these emails for commercial use without prior consent.
Collection of other information
Our websites may contain links to other sites. This Privacy Policy applies to our websites and not any linked sites which are not operated or controlled by us. We encourage you to read the privacy policy of each website that collects your personal information.
We use ‘cookies’ and similar technology on its websites and in other technology applications. The use of such technologies is an industry standard and helps us monitor the effectiveness of our advertising and how visitors use our websites/applications. We use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the ‘customer’ experience.
If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites may not function properly or optimally if cookies have been turned off.
When you visit our website, social media pages or other digital presences, we may track anonymous information which tells us about your online behaviour, but not your identity.
What are cookies?
When you visit our site, we may use cookies and other technologies to automatically collect the following information however not limited to:
- Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
- Information about your visit, including the websites you visit before and after our site and products you viewed or searched for;
- Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Also, emails that we send as part of our marketing programs use clear gifs (web beacons). These tell us whether the email has been opened. Web beacons can be turned off by not “enabling images” in an email.
A cookie is a piece of data that a website places on your browser when you visit the website. A cookie can store a range of information.
We use cookies and other automated means to help you navigate our website efficiently and to perform certain functions, including site traffic analytics and security and fraud prevention. Cookies may also recognize you on your next login and offer you content and advertising tailored to your preferences and interests. Cookies do not compromise the security of a website.
We use various technologies to collect this information, including cookies and web beacons, and when we say “cookies” we mean all these technologies. Note that disabling some cookie categories may impact your experience of our site.
How can you manage cookies?
If you don’t want to receive cookies, you can modify your browser setting, so that it notifies you when cookies are sent to it, or you can refuse cookies altogether.
You can also delete cookies that have already been set. You can opt out of cookies by visiting https://tools.google.com/dlpage/gaoptout/.
The help function within your browser should tell you how to do this.
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to refine or remove cookies on a wide variety of desktop browsers.
HOW DO WE USE THIS INFORMATION?
Providing you with goods and services & getting to know you better
We collect your personal information so that we can use it for or in connection with our functions and activities which may include, amongst other things:
- confirming your identity when you contact us;
- accepting and processing your orders;
- providing you with any of our goods and services or information about those goods or services;
- providing you with information about charities or charitable purposes or activities we proudly support;
- being aware of any special good or service requirements you may have (e.g., delivery preferences, accessibility needs);
- providing you with electronic confirmation of your orders (where applicable) and advising you of any changes to our goods and services;
- delivering orders (via our logistics partners or third-party carriers);
- providing refunds or discounts;
- communicating directly with you (including direct marketing) and providing marketing communications and targeted advertising to you on an ongoing basis by electronic messages (e.g. email), our digital services and other means;
- conducting product and market research;
- maintaining and updating our records;
- working with our service providers (e.g., payment processors, delivery companies, cloud storage providers);
- administering and managing the provision of our goods and services to you, including billing and debt collection;
- conducting reviews or checks of your credit worthiness (where applicable);
- addressing any queries, feedback or complaints we receive from you;
- developing, improving and marketing our goods and services (e.g., personalizing recommendations, optimizing website performance);
- complying with relevant laws, regulations and Codes; and
- using your personal information for any other purpose that it was collected for or any related purpose for which we are entitled to use your personal information.
TO WHOM IS THIS INFORMATION DISCLOSED?
Our service providers
Sometimes we use other organisations (service providers) to help us provide our services and improve them, including:
- delivering your orders and providing emails or texts so you can track your order;
- sending letters and marketing material;
- carrying out market research; and
- helping us to analyse anonymous information about customers.
Where we need to share information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you. They are all bound by privacy policies that at a minimum mirror ours.
Marketing
We collect Personal Information for the purpose of providing customers with marketing material and to enhance and develop our relationship with our customers. We may disclose your Personal Information to bodies and service providers to improve our marketing services to our customers.
We may also use Personal Information to inform you of promotions which may be of interest along with details of other products or services we provide.
We do not sell, provide, or allow your Personal Information to be viewed by any person not engaged or employed by us without your prior consent. Your Personal Information will only be disclosed in a manner consistent with the APP (for Australian users) and applicable regional data protection laws.
If you wish to opt out of direct marketing offers or promotions, you can contact us by email on privacy@amazon.com, or out of respect for your privacy, we provide you a way to unsubscribe by following instructions included in each communication.
Third Parties
As well as sharing your information with our group companies and giving our service providers information to help us provide our products and services to you, we may give your information to others (third parties) in the following circumstances:
- If we are selling any business or assets, in which case we may give your personal information to the prospective buyer of such business or asset.
- If we, or most of our assets, are taken over by a third party (as your personal information may be one of those assets).
- If we have to provide or share your personal information in order to:
- meet any legal obligation or a request from a court or law enforcement agency;
- enforce or apply our terms of use and other agreements; or
- protect the rights, property, or safety of us, our customers or others.
This may involve sharing information for the purposes of preventing fraud, carrying out identity and age-related checks, and reducing credit risks.
Our website may contain links to third parties’ websites. We are not responsible for the privacy practices or content of those websites.
Cross border disclosure
Personal Information may be disclosed to our service providers, including service providers which are located outside of Australia (or your home country) for the purpose of us providing services and marketing material to you. Except in some circumstances where we may rely on an exemption under the Act or other law, we will take reasonable steps to ensure that the privacy of your Personal Information is addressed in any service agreement with our service providers.
Disclosure as required by Law
We will only disclose your Personal Information to persons or authorities who are authorised by law to receive your Personal Information or by authority given by you or your estate or pursuant to the terms of this policy.
HOW DO WE PROTECT PERSONAL INFORMATION?
The security of your personal information is very important to us, and we take all appropriate security measures (including physical, electronic and procedural measures) to help protect it from being seen or shared by people or organisations not authorized to receive it. Personal Electronic Information provided to amazon.com will be stored on servers located in compliance with regional data residency requirements (including Australia, where applicable), on our behalf in a legally compliant manner, consistent with industry best practice. Physical copies of Personal Information provided may be kept in storage rooms with restricted access. When sending your personal information to a third party in order to provide goods or services you have ordered through our website, we will use reasonable ways of keeping your personal information secure (e.g., encryption, secure data transfer protocols).
Despite this commitment, we will not be liable if information transmitted over the internet is revealed, altered or misused. Any Information sent to us via the Internet is sent at your own risk. amazon.com shall not be held accountable for the privacy practices of other websites which appear as links on our website or to links to our websites from other websites. amazon.com may contain links to other sites which may be located within or outside of Australia. This privacy policy does not apply to any sites which are not controlled or operated by us.
How can Amazon customers ensure the accuracy and rectification regarding their Personal Information?
When Personal Information is provided to amazon.com by you, you warrant that the Personal Information given is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the Personal Information which we retain. You also warrant that you have authority to provide this Personal Information to us.
Registered customers can view and alter the Personal Information they have provided by logging in with their username and password and accessing their account information. The Personal Information we retain includes name, addresses, date of birth and past orders. Access to this Personal Information by Amazon staff can only be performed by staff members with a secure password, with access only performed when required. Access to this Personal Information is recorded by log files to track unauthorised access and modifications.
Customers wishing to access their Personal Information for the purpose of rectifying inaccuracies may also do so by written request to privacy@amazon.com. We will comply with reasonable requests to have inaccuracies corrected.
Can Amazon customers order with anonymity?
As Amazon requires a physical address to deliver parcels to and a signature on delivery (where applicable), anonymity cannot be assured. Customers may use a pseudonym for the purpose of registering for marketing information only.
How can Amazon customers’ Personal Information be removed from our database?
If at any stage an Amazon customer would like their Personal Information removed from our database, we require a request with the username, password and identifying information and the account will be deleted from our records (subject to legal retention requirements). Please send to: privacy@amazon.com
Your right to see your personal record
You can ask us in writing for a copy of all the personal information we hold about you. We will endeavour to respond to your request within reasonable time (as required by applicable law). You will need to give enough information for our staff to identify you (for example, your full name, address and date of birth). You will need to provide ID (for example, your passport, full driving license or credit card or debit card) before any information can be released to you.
QUESTIONS, QUERIES OR COMPLAINTS
Amazon will use its best endeavours to ensure the privacy of your Personal Information. If you have any questions, queries or complaints, please contact us on privacy@amazon.com or mail us at:
Amazon Privacy Support Centre
Level 18, 120 Collins Street
Melbourne VIC 3000
Australia
Complaints received will be taken seriously and the outcome will be relayed to you in a timely manner. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or on 1300 363 992 (for Australian users) or your local data protection authority.
Changes to Amazon privacy policy
Amazon reserves the right to review and amend this policy from time to time and will notify you of any amendments by posting an updated version of the policy on this website.
This policy was last updated on July 1st, 2025